Mohamed joined Proctor in 2001 as the Director of Financial Reporting. Before his promotion to Executive Vice President & Chief Operating Officer, he ascended in the company with the roles of Chief Financial Officer and Chief Administrative Officer. Mohamed works closely with Proctor’s hazard tracking clients to analyze regulatory and industry trends to assist in identifying operational issues that benefit from workflow engineering. Under his leadership, various proprietary applications, including IIM – Intelligent Insurance Manager, were developed and implemented.
Prior to joining Proctor, Mohamed served as Director of Financial Reporting for Great Lakes Health Plan, the second largest Medicaid insurance company in Michigan. He has over 20 years of experience in the insurance industry. He holds a Bachelor’s of Science degree in Accounting from Mansura University in Egypt where he ranked second in a class of 2,000 students. Mohamed also holds a Master’s degree in Accounting from Walsh College. Connect with Mohamed Elewa on LinkedIn.
Mike joined Proctor in 1985 serving in various roles before his promotion to Senior Vice President of Lender Services in 2006. He currently manages insurance carrier relationships and contracts, operates as Chief Underwriting Officer, and oversees lender-placed customer service and claims for hazard and flood insurance. Under Mike’s leadership, Proctor has developed and maintained six exclusive carrier partnerships rated AM Best “A” or better.
Mike earned his CPCU designation in 1998 and was instrumental in developing Proctor’s lender-placed flood program, customer service guidelines, company-wide Quality of Service Award program and ISO 9001:2008 certification. Connect with Mike Cox on LinkedIn.
Linda joined Proctor in 2008 and has over 22 years of industry experience. She has worked in all phases of mortgage lending from origination to foreclosure sale. Linda was responsible for managing the Flood Determination Division of Proctor prior to its sale to TransUnion. Linda spent several years at TransUnion where her scope of responsibility expanded to include service deliverables associated with property valuations, title solutions and closing solutions. As a licensed real estate agent, Linda specialized in the listing and selling of REO properties in Detroit and South East Michigan.Linda’s role at Proctor allows her to utilize her experience to work collaboratively with Proctor’s clients to design and implement unique and customizable solutions to assist in improving processes, cost savings and/or presenting borrowers with an enhanced experience. As Senior Vice President of Client Implementations & Major Account Advocacy, Linda is responsible for the implementation of all new Proctor outsourcing clients ensuring a seamless transition to Proctor.Linda and her team work closely with Proctor’s largest clients to implement strategic initiatives and to ensure that Proctor’s service deliverables are reviewed and modified to remain highly effective as the loan servicing landscape changes over time.
Maureen joined Proctor in 2009 and holds seven years of industry experience. As Senior Vice President of Client Technology, she is responsible for the technical teams who design, develop, test, and install all of Proctor’s enterprise applications. Additional responsibilities include definition standards, policies, and procedures which guide technical processes for Proctor.
Maureen’s technical teams are integral to Proctor’s client implementation process, new application development, and ongoing maintenance functions. Throughout her 30 year career in systems development and technical operations, Maureen has built and managed numerous successful technical organizations across many functional disciplines and lines of business. Maureen completed her undergraduate work at The College of William and Mary, holds an MBA in Computers Systems and Quantitative Methods from Hofstra University, and was conferred her Doctorate in Business Administration by Lawrence Technological University in 2011.
Donna is an experienced mortgage banker 30 years of managing various areas within servicing operations including originations, new loan setup, insurance setup, taxes, insurance tracking, escrow analysis, payoffs, and releases. Donna believes in serving as a results-producing management professional with a proven ability to achieve and exceed business development goals in a high pressure environment. She has extensive business process knowledge with demonstrated skills in formulating business requirements and supporting project documentation. Donna has completed and received certification in the Six Sigma Black Belt Program. As a Senior Vice President of Lender Solutions, Donna oversees Quality Control/Internal Audit, Support Services and Borrower Care Center. PFI’s Borrower Care Center has successfully achieved Benchmark Portal’s highest honor as a Call Center of Excellence for the last 7 years. Donna continues to develop innovative ways to improve the Borrower Experience and drive root cause analysis.