PFI actively participates in industry organizations and has been recognized with various awards and certifications.

PFI actively participates in the Mortgage Bankers Association and American Bankers Association. PFI also participates in servicing forums and collaborates with servicing platform providers to derive mutual business solutions for clients.

ISO 9001:2015

PFI obtained ISO 9001:2008 registration for the servicing of lender-placed insurance in January 2011 and expanded its scope to include claims in 2013 and policy production in 2014. On January 21, 2017, PFI updated this certification to the new standard – ISO 9001:2015. This is PFI’s second three-year recertification. The benefits of becoming certified include superior operations, improved operating margins, external recognition and market expansion. Learn more about the ISO registration here.

PFI’s quality statement is to be a market leader, unique in service, with unwavering integrity and dedication to excellence, quality, and continual improvement.

Call Center of Excellence Award

For five consecutive years (2011-2015), PFI earned the Center of Excellence certification for call center services from BenchmarkPortal, an industry leader in call center benchmarking worldwide, in collaboration with the Center for Customer-Driven Quality, founded at Purdue University. The Center of Excellence recognition is one of the most prestigious certifications in the service and support industry and is awarded to customer service call centers that rank in the top ten percent of the call centers surveyed. They are judged against a balanced scorecard of metrics for efficiency and effectiveness. Those contact centers demonstrating superior performance based on both cost and quality-related metrics compared with their industry peers earn the award. During 2016, PFI placed 3rd in BenchmarkPortal’s “Top 100″ Call Center Award. Receiving this designation is a testament to PFI’s management and employee dedication to balancing effectiveness and efficiency in operations resulting in exception call center service for PFI’s clients and their borrowers. Learn More…
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