PFI is ISO 9001:2015 Registered for the servicing of lender-placed insurance including claims and policy production

ISO 9001:2015 refers to a series of universal standards that define a “Quality Management System” developed by the International Organization for Standardization (ISO) and adopted in 90 countries around the world. National standards representatives from more than 100 countries comprise the ISO.

To achieve ISO 9001:2015 registration, a company must provide evidence that its “Quality Management System” meets ISO requirements, as verified by a third party registration agency. The “Quality Assurance System,” not the product or service itself, achieves the registration. An ISO 9001:2015 registration says to clients: “This Company has a system in place to insure that any product or service it sells will consistently meet international standards of quality.”

In broad terms, ISO 9001:2015 registration requires a company to design and implement a quality system that complies with the ISO 9001:2015 standard. Proctor’s Quality Assurance System includes a quality plan, work instructions for each employee, plans to prevent problems from recurring, a matrix for employee training and precise records to prove all such processes are effective. Once this quality system is in play, the registered company must follow the quality assurance plan exactly as documented.

Having the ISO 9001:2015 registration drives and changes a company to adhere to a systematic method of management and work.

PFI & ISO 9001:2008/2015

Proctor Financial, Inc. obtained ISO 9001:2008 registration for the servicing of lender-placed insurance in 2011 and expanded the scope of the registration to include claims in 2013 and policy production in 2014. On January 21, 2017, PFI updated this certification to the new standard – ISO 9001:2015. This is PFI’s second three-year recertification. . This demonstrates that an entity outside of its own ranks, a third party registrar, recognizes the quality of PFI’s work. Similar to the goal of ISO, PFI aims to provide clients consistent products and services, and continually improved customer satisfaction – all while meeting client statutory and regulatory requirements.

ISO 9001:2015 Importance to Clients

Seeking and gaining the ISO 9001:2015 registration shows the dedication to efficient processes and continuous improvement supported by PFI’s senior management toward clients. Senior management is dedicated to monitoring, controlling and improving the quality of work performed by PFI’s employees in order to meet and exceed service level metrics that have been established. It signifies that PFI has implemented a quality assurance system that addresses client satisfaction and the perception of quality its clients expect.

The ISO registration means that clients’ feedback helps PFI continually enhance services. PFI encourages clients to provide assessments about the quality of its work by initiating a CAR (Corrective Action Report). To simplify this process, visit to complete the required fields on the Feedback Form to begin the CAR process.

For questions regarding PFI’s ISO 9001:2015 registration or Feedback Form, please feel free to contact: