Why work at PFI?

Proctor Financial Inc., (PFI) is a leading provider of lender-placed insurance for mortgage servicers, sub- servicers, credit unions and financial institutions. With 1,500 clients nationally, Proctor supports and services insurance products for its clients at operational centers in Troy, Michigan and Daytona Beach, Florida.

PFI has expanded its client base and number of employees by providing high quality workmanship and exceptional customer service.  If you have the motivation, dedication, and skill set to become part of our winning company, please submit your resume and cover letter with salary requirements to resume@pfic.com.

PFI offers 4-6 weeks paid training for most positions. PFI’s benefits package includes medical, dental, vision, life insurance, tuition reimbursement, 401K with a generous employer match and a supportive work-life balance. PFI recognizes and demonstrates its appreciation to all teammates through our incentive programs, quarterly quality of service luncheons, elite teammate of the month program, annual teammate appreciation Week and many more spirited company-wide events.

Proctor Financial provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to religion, race, color, national origin, age, sex, height, weight, sexual orientation, gender identity, marital status, or status as a protected veteran, among other things, or status as a qualified individual with disability or any other category protected under applicable federal and state laws.

Available Positions

Staff Accountant

REPORTS TO: Accounting Leader

DEPARTMENT: Accounting

POSITION SUMMARY:
Under the direction of the Accounting Leader, performs accurate and timely processing of cash transactions, including ACH’s, bank cash transfers and other transactions as needed. Maintains cash flow records and reconciles all corporate bank accounts, create and mail letters related to outstanding checks, as well as maintain all abandoned property records. Post daily transaction journals to the general ledger and prepare monthly work papers. Provide support during internal and external audits. Administrator for online expense reporting system. Special projects and ad-hoc reporting requests as needed. Assist Senior Accountant as needed.

ESSENTIAL DUTIES & FUNCTIONS:

  • Balance daily cash posting to journal and reconcile discrepancies.
  • Prepare monthly bank and investment account reconciliations.
  • Perform journal entries and balance sheet reconciliations as part of the close process.
  • Review, process, and record employee expense reports through Concur.
  • Administer monthly unclaimed property.
  • Manage claims funding and advances.
  • Backup accounts payable.
  • Assist Senior Accountant as needed.
  • Other duties may be assigned.

 

COMPETENCIES:

  • Ability to prioritize work and work in a fast paced environment with deadlines
  • Strong analytical skills
  • Attention to detail and accuracy is critical
  • Ability to reconcile bank and cash accounts
  • Interpersonal skills—the individual maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things.
  • Oral communication—the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.
  • Written communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
  • Problem solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.
  • Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
  • Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
  • Safety and security—the individual observes safety and security procedures and uses equipment and materials properly.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

REQUIRED:

  • Bachelor’s degree (with an emphasis in Accounting) or equivalent work experience
  • Two years of professional accounting experience
  • Solid working knowledge of Generally Accepted Accounting Principles (GAAP)
  • Ability to analyze financial data and solve accounting problems
  • Strong experience preparing financial statements and account reconciliations
  • Solid working knowledge of Microsoft Excel

PREFERRED

  • Experience in the insurance industry
  • CPA designation

PHYSICAL REQUIREMENTS NECESSARY ON A REGULAR BASIS:

  • Repetitive motion. Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7-8 hours per day
  • Speech and hearing sufficient for in-person and telephone communication 7-8 hours per day
  • Vision sufficient for use of a computer monitor
  • Sedentary position. Ability to sit at a desk 7-8 hours per day
  • Worker not substantially exposed to adverse environmental conditions

Apply Now

Technical Project Manager

REPORTS TO: Manager Technical Project Management and Business Analyst

DEPARTMENT: Client Technology

POSITION SUMMARY:
The Technical Project Manager (TPM) is responsible for leading Information Technology software development initiatives and client implementations into an existing enterprise application environment. This includes managing the day to day operations of the project and scope. The TPM will identify critical path decisions, make recommendations, manage project issues through to resolution and develop and manage the project plan. The TPM will also lead team collaboration to enforce project standards and resolve issues.
ESSENTIAL DUTIES & FUNCTIONS:

  • Demonstrated technical and professional skills running complex projects from design and development to production.
  • Experience managing requirements and scope.
  • Manage complex project/programs from design and development to production.
  • Define requirements and plan project lifecycle deployment.
  • Develop plans and schedule project deliverables, goals, and milestones for implementation
  • Define project resources. Manage project resource hours, project costs, and project budgets.
  • Efficiently identify and understand project and technical issues and business implications.
  • Create strategies for risk mitigation and contingency planning.
  • Capable of handling multiple diverse and complex assignments concurrently.
  • Direct people leadership experience.
  • Ability to maintain a high level of confidentiality.

 

COMPETENCIES:

  • Planning/organizing— the individual prioritizes and plans work activities and uses time efficiently. Experience with shifting demands and priorities as well as with managing budget to actuals in a technical setting.
  • Interpersonal skills—the individual maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things. Demonstrates appropriate interpersonal styles and communication methods to work effectively with business partners to meet mutual goals.
  • Oral communication—the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.
  • Written communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
  • Problem solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality. Experience managing requirements and scope. Able to understand technical issues and business implications.
  • Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
  • Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

REQUIRED:

  • Bachelor’s Degree in Engineering, Technology or Business related field or equivalent work experience
  • Minimum of 5 years of project management and software development or IT management experience
  • Proficient with MS Office Suite and MS Project.

PREFERRED

  • PMP (Project Management Professional) Certification or equivalent

PHYSICAL REQUIREMENTS NECESSARY ON A REGULAR BASIS:

  • Repetitive motion. Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7-8 hours per day
  • Speech and hearing sufficient for in-person and telephone communication 7-8 hours per day
  • Vision sufficient for use of a computer monitor
  • Sedentary position. Ability to sit at a desk 7-8 hours per day
  • Worker not substantially exposed to adverse environmental conditions

Apply Now

Building Maintenance Technician/Handyman

REPORTS TO: Manager-HR &Operations

DEPARTMENT: Facilities

POSITION SUMMARY:
The Building Maintenance Technician is responsible for three main functions; general building maintenance, courier duties and back-up mailroom support.
Essential Duties and Functions:
include the following. Other duties may be assigned.

  • Responsible for maintaining all areas of the building.
  • Ability to communicate effectively & professionally with teammates in a work environment

 

DUTIES:

  • Primary – Building Maintenance Duties:
    • General handyman duties; replacing light bulbs, addressing HVAC issues,
      patch/painting, manage contractors performing work onsite, monitor grounds
      maintenance, etc. Bathroom and cafeteria maintenance; such as cleaning and/or
      replacing refrigerator & ice maker filters. Work with vendors on annual
      maintenance needs; i.e. fire/safety company, etc. Clean out gutters on roof, as
      needed. Company meeting set up/tear down as needed. Communicate any issues
      to Facilities Manager to address as needed.
  • Primary – Courier/Internal Office Duties:
    • Deliver bank deposits. Perform post-office mail-runs and client deliveries as needed. Run miscellaneous errands, as needed. Deliver photocopy paper to the various departments and fill printing stations with paper. Distribute office supplies internally.
  • Secondary – Back-Up Mailroom Duties (assist when needed):
    • Receives incoming mail; Sort incoming mail by department and deliver. Use scales and postage meters to weigh and affix postage. Pick up mail from departments at the end of the day. Knowledgeable of filling out forms for Federal Express, UPS and US Postal

COMPETENCIES:

  • Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently.
  • Interpersonal skills—the individual maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things.
  • Oral communication—the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.
  • Written communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
  • Problem solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.
  • Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
  • Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
  • Safety and security—the individual observes safety and security procedures and uses equipment and materials properly.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

REQUIRED:

  • High School diploma, GED
  • Valid driver’s license with acceptable driving record
  • Previous computer experience
  • Must have reliable transportation
  • Reliable & dependable
  • Must be available after business hours from time to time to monitor trades (painters/electricians/plumbers/construction)
  • Must be able to lift up to 50 lbs unassisted
  • Ability to maintain a high level of confidentiality & work with minimal direction

PREFERRED

  • 1 – 3 years’ experience in a similar position
  • Previous facilities experience
  • Proficient with MS Office Suite

PHYSICAL REQUIREMENTS:

  • Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7-8 hours per day.
  • Speech and hearing sufficient for in-person and telephone communication 7-8 hours per day.
  • Vision sufficient for use of a computer monitor.
  • Ability to sit at a desk 7-8 hours per day.
  • Walking for extended periods during the 7-8 hrs/day
  • Standing for extended amounts of time during the 7-8 hr/day
  • This is a physical position and will be required to lift and carry >50 lbs, manipulate large bulky objects, manipulate small objects, reach, kneel, stoop, bend, push and pull, repetitively throughout 7-8 hr workday.

Apply Now

Claims Examiner

REPORTS TO: Claims Manager

DEPARTMENT: Claims

POSITION SUMMARY:
The responsibility of the Claims Examiner is to review documents, estimates, policy forms, and determine if and how coverage applies to submitted claims. The Claims Examiner will authorize payment within scope of authority, effectively resolving claims in a cost-effective manner and ensuring timely issuance of disbursements, and write coverage letters detailing coverage positions.
Essential Duties and Functions: include the following. Other duties may be assigned.

  • Review documents, estimates, policy forms, and determine if and how coverage applies to submitted claims;
  • Authorize payment within scope of authority, effectively resolving claims in a cost-effective manner and ensuring timely issuance of disbursements;
  • Write coverage letters detailing coverage positions;
  • Interact professionally with internal and external customers and departmental staff.

 

COMPETENCIES:

  • Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently.
  • Interpersonal skills—the individual maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things.
  • Oral communication—the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.
  • Written communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
  • Problem solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.
  • Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
  • Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
  • Safety and security—the individual observes safety and security procedures and uses equipment and materials properly.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

REQUIRED:

  • 3 years property claims experience required
  • Currently have or able to obtain adjusters licensing in all U.S. States and US Territories, that require such licensing within 12 – 24 months from the date of hire.
  • Maintain required adjuster license(s) by completed necessary continuing education requirements within the timeframe set by each jurisdiction.
  • Proficient with MS Office Suite
  • Estimating software experience
  • Exceptional customer service skills
  • High personal work ethic and attention to detail
  • Ability to maintain an acceptable volume of work production, excel in a team environment and interact with employees to maximize departmental standards.
  • Ability to maintain a high level of confidentiality
  • Must be able to interact professionally with internal and external customers and departmental staff.

PREFERRED

  • Licensed Adjuster in all U.S. States and their territories, that require one to be completed.
  • 1 – 3 years’ experience in a similar position
  • Some college

PHYSICAL REQUIREMENTS:

  • Repetitive motion. Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7-8 hours per day.
  • Speech and hearing sufficient for in-person and telephone communication 7-8 hours per day.
  • Vision sufficient for use of a computer monitor.
  • Repetitive motion
  • Sedentary position. Ability to sit at a desk 7-8 hours per day.
  • Worker not substantially exposed to adverse environmental conditions

Apply Now

Internal Control Auditor/Analyst (FL)

REPORTS TO: SVP, Lender Solutions

DEPARTMENT: Quality Control

POSITION SUMMARY:
Internal Auditor plans audits by understanding organization objectives, structure, policies, processes, internal controls, and external regulations. Responsible for identifying risk areas, preparing audit scope and objectives; preparing a comprehensive audit program. Assesses compliance with regulations and controls by executing audit program steps; testing general processes; examining and analyzing records, reports, operating practices, and documentation. Maintains internal control systems by updating audit programs and questionnaires; recommending new policies and procedures. Complies with federal, state, and local security legal requirements by studying existing and new security legislation; enforcing adherence to requirements. Improves protection by recommending changes in management monitoring, assessment, and motivational practices, in the internal control structure, and in operating processes; identifying root causes. Protects organization’s reputation by keeping information confidential.

 

MINIMUM REQUIREMENTS:

  • Bachelor’s Degree in Finance or Accounting Preferred
  • 2-5 years of financial auditing or similar experience
  • Proficient in Microsoft office (Excel and Word)
  • Insurance experience is a plus but not required
  • Some travel required, minimal

 

SKILLS AND ABILITIES:

  • Ability to analyze data and prepare reports, statements and projections
  • Ability to work with mathematical concepts such as a probability and statistical inference
  • Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
  • Methodical, analytical and process oriented
  • Research and analysis skills
  • Responsible for personal ongoing development
  • Employment law and regulations knowledge (helpful)
  • Strong interpersonal, verbal and written communication skills
  • Proficiency with office computer equipment and software
  • Candidate must be self-directed and highly motivated

PHYSICAL REQUIREMENTS:

  • Hand finger dexterity
  • Talking
  • Hearing
  • Repetitive motion
  • Sedentary work
  • Sight
  • Worker not substantially exposed to adverse environmental condtions

Apply Now

Call Center Associate (MI)

REPORTS TO: Call Center Manager

DEPARTMENT: Lender Solutions

POSITION SUMMARY:

Responsible for handling inbound phone calls pertaining to property insurance questions. The CSR may receive questions from borrowers, insurance agents, and financial institutions. In addition to answering questions and assisting clients, the CSR must be able to multi-task between various systems to research and document the phone calls. The CSR has to respond quickly and accurately ensuring that both our internal and external standards are being met on a consistent basis. Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner. Outbound calls are also often necessary.

MINIMUM REQUIREMENTS:

  • College Degree preferred or equivalent work experience
  • Strong organizational experience -Previous call center experience required
  • Customer service orientated -Proficient in Windows based environment -Works well in a team environment
  • Strong analytical skills -Attention to detail
  • Excellent verbal and written communication skills
  • Previous property insurance and or mortgage servicing experience a plus

 

RESPONSIBILITIES:

  • Support all incoming telephone calls for clients
  • Respond to questions and requests from clients/customers/agents quickly and accurately
  • Have solid verbal and written communication skills
  • Excellent organization skills with the ability to work as a team and independently
  • Analytical skills
  • Ability to multi-task between various software programs, make outbound calls
  • Ensure both the internal and external standards are being met on a consistent basis
  • Problem solving and problem resolutions skills

 

Apply Now

Loss Draft Associate (Hazard Claims) (MI & FL)

REPORTS TO: Loss Draft Manager

DEPARTMENT: Servicing Solutions

POSITION SUMMARY:

This position encompasses the understanding of all processes involving Mortgage Insurance Tracking and property claims. The specialist manages the loss claim from the point of reporting through completion of the repairs. Must have strong verbal and written communication skills to respond to questions and requests from clients, staff, borrowers, contractors, adjustors, and agents quickly and accurately. All activity pertaining to the claim must be documented and draws are issued for the repairs as needed. Processing must meet all compliance requirements. The specialist must demonstrate the ability to make decisions, problem analysis, and promptness to ensure the client’s needs are met on a timely basis.

MINIMUM REQUIREMENTS:

  • College degree preferred; or equivalent work experience
  • Computer knowledge required – Proficient in Windows based environment
  • Microsoft Office Skills
  • Strong analytical skills
  • Customer Service Skills
  • Strong communication skills both written/verbal
  • Insurance/Mortgage Servicing knowledge helpful -Property insurance claim experience preferred
  • Strong organizational skills
  • Attention to detail
  • Ability to prioritize workflow and work in a fast paced environment
  • Works well in a team environment

 

Apply Now

Insurance Processing Associate (Data Entry) (MI)

REPORTS TO: Data Entry Manager

DEPARTMENT: Lender Solutions

POSITION SUMMARY:

This is an entry level position. Processors will be responsible for updating insurance information according to client defined business rules. The representative should have a basic understanding of insurance documents and the lender placed process. It is important to be able to follow procedures that ensure information is updated accurately while meeting the defined quality and production metrics. Attendance and professionalism must be followed in accordance with the corporate standards set forth in the company handbook. The Data Entry personnel is responsible for ensuring that mail correspondence received at Proctor Financial Inc., is processed in accordance to the Service Level Agreement set forth by the client and in conjunction with the Business Rules. Each Data Entry Specialist needs to work with his/her team lead and with the Quality Assurance department to manage positive quality scores of 97% or better at all times. Additionally, the employee must possess a clear understanding of every mail process and how to process in necessary servicing platform while maintaining productivity standards. This position includes the ability to problem solve and sustain adequate workflow volume. Processes that will be completed include but are not limited to the following hazard insurance processes: cancellations, reinstatements, declarations, endorsements, and payments. The candidate may also have to make phone calls to agents and carriers to obtain insurance information.

MINIMUM REQUIREMENTS:

  • High School Diploma; some college work preferred
  • Property insurance and/or mortgage servicing experience a plus
  • Strong organizational and analytical skills
  • Computer knowledge – Windows based environment
  • Attention to detail
  • Ability to prioritize workflow and work in a fast paced environment
  • Customer service oriented
  • Works well in a team environment
  • Attendance and professionalism must be within guidelines

 

Apply Now