Why work at PFI?

Proctor Financial Inc., (PFI) is a leading provider of lender-placed insurance for mortgage servicers, sub- servicers, credit unions and financial institutions. With 1,500 clients nationally, Proctor supports and services insurance products for its clients at operational centers in Troy, Michigan and Daytona Beach, Florida.

PFI has expanded its client base and number of employees by providing high quality workmanship and exceptional customer service.  If you have the motivation, dedication, and skill set to become part of our winning company, please submit your resume and cover letter with salary requirements to resume@pfic.com.

PFI offers 4-6 weeks paid training for most positions. PFI’s benefits package includes medical, dental, vision, life insurance, tuition reimbursement, 401K with a generous employer match and a supportive work-life balance. PFI recognizes and demonstrates its appreciation to all teammates through our incentive programs, quarterly quality of service luncheons, elite teammate of the month program, annual teammate appreciation Week and many more spirited company-wide events.

Proctor Financial provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to religion, race, color, national origin, age, sex, height, weight, sexual orientation, gender identity, marital status, or status as a protected veteran, among other things, or status as a qualified individual with disability or any other category protected under applicable federal and state laws.

Available Positions

Desktop Support Engineer-Level 3

REPORTS TO: IT Infrastructure Director

DEPARTMENT:BETS – B&B IT Team

POSITION SUMMARY:
The Desktop Support Engineer Level 3 provides a single point of contact for end users to receive support and maintenance within the organization’s desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, laptops, printers and scanners) to ensure optimal workstation performance. The person is responsible for managing support/management servers within the organization (including but not limited to anti-virus, laptop encryption and windows update server). The person will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide end-user assistance where required. This person is the highest level of support at the Desktop Support Engineer position and understands if a problem needs to be escalated, this person’s manager is the next line of support.

ESSENTIAL DUTIES & FUNCTIONS:

  • Install, upgrade, support and troubleshoot Enterprise Applications hosted on Windows Server 2008/2012/2016
  • Install, upgrade, support and troubleshoot Enterprise Applications running on Microsoft Terminal Services
  • Install, upgrade, support and troubleshoot Web Server related problems running on
    IIS, and etc.
  • Interact with numerous computer platforms in a multi-layered client server environment
  • Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems
  • Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime
  • Troubleshooting network connectivity in a LAN/WAN environment
  • Requesting and coordinating vendor support
  • When the restoration is beyond the scope of the Desktop Support Engineer Level 3 the Desktop Support Engineer will escalate the issue/problem to proper support team member
  • Develop trends by monitoring and analyzing incoming problems and support requests
  • Install, upgrade, support and troubleshoot Windows 7, Windows 10, Microsoft Office (on premise versions and O365) and any other authorized desktop applications
  • Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment
  • Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment
  • Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment
  • Customize desktop hardware to meet user specifications and site standards
  • Performs work in compliance within specified warranty requirements
  • Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels
  • Safely package equipment for branches and arrange for the transport of the equipment
  • Responsible for monitoring, operating, managing, troubleshooting and restoring to service any personal computers (PC) or laptop that is a company asset and has authorized access to the network
  • When the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment the Desktop Support Engineer will escalate the issue/problem to proper support team member
  • Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineer Level 3
  • Provide user data and application recovery
  • Email account administration, i.e., account creation and management and distribution lists on Exchange 2010/2013/2016
  • User account administration, i.e., account creation and management and password resets on Active Directory 2008/2012/2016
  • Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
  • Use tools and methodologies to load, copy and customize operating system configurations for deployment
  • Responsible for the daily switching of backup tapes and removal to offsite storage
  • Provides backup support and assistance to the Systems Engineer as needed
  • Responsible for reporting/tracking hardware and software inventory
  • Familiarize end users on basic software, hardware and peripheral device operation
  • Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineer at any level.
  • Works with vendor support contacts to resolve technical issues within the desktop environment
  • Escalate issues and involves upper support wherever required in order to resolve issues as quickly as possible
  • Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines
  • Develop sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures
  • Develop technical knowledge of each system within company profile and specialized knowledge of certain nominated areas
  • Maintain adequate knowledge of operating systems and application software used to provide a high level of support
  • Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures
  • The person should be prepared / willing to do any other reasonable and lawful instruction/task and ensure that it is normally carried out on time and correct.
  • Delivering Results and Meeting Customer Expectations

 

COMPETENCIES:

  • Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently.
  • Interpersonal skills—the individual maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things. Strong listening skills.
  • Oral communication—the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.
  • Written communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
  • Problem solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality. Researches and learns when faced with unknown challenges.
  • Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
  • Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
  • Leadership – the individual manages effective teams and work groups, works to develops others, build and maintain relationships, and can manage change.
  • Safety and security—the individual observes safety and security procedures and uses equipment and materials properly.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

REQUIRED:

  • Some college in Computer Science or related field
  • 5+ years desktop engineer experience
  • Professional image and grooming
  • Expert knowledge of Windows operating systems
  • Track record of successfully implementing enterprise solutions.
  • Excellent technical knowledge of pcs and desktop hardware.
  • Working knowledge of SMS, AD, Exchange 2010/2013/2016 and remote control tools
  • Knowledge of all software applications used within the organization
  • Ability to operate tools, components and peripheral accessories.
  • Able to operate effectively in a team environment with both technical and non-technical team members
  • Able to operate with minimal supervision
  • Able to manage time effectively, set priorities appropriately, schedule calls
  • Able to maintain professional demeanor under stress
  • Able to operate within customer standard operating procedures
  • A+ and N+ experience
  • Software and Hardware Troubleshooting
  • Windows 7, Windows 10, Windows Server 2008/2012/2016 experience
  • Routers, switches and firewall experience
  • Microsoft Office 2010, Office 2013, Office 2016, O365 support
  • TCP/IP
  • WSUS
  • SQL
  • EXCHANGE
  • MICROSOFT Terminal Server
  • SYMANTEC Enterprise Backup Software
  • SYMANTEC Endpoint Protection Suite
  • RSA Authentication Manager
  • MCAFEE Endpoint Encryption

PREFERRED

  • Bachelor’s degree in Computer Science or related field
  • Working technical knowledge of current protocols, operating systems and standards.
  • Microsoft Desktop Support Technician
  • Windows MCSE certification

PHYSICAL REQUIREMENTS NECESSARY ON A REGULAR BASIS:

  • Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7-8 hours per day.
  • Speech and hearing sufficient for in-person and telephone communication 7-8 hours per day.
  • Vision sufficient for use of a computer monitor.
  • Repetitive motion; ability to crawl, crouch, push, pull and lift 25+lbs
  • Ability to sit at a desk 7-8 hours per day.

Apply Now

Technical Project Manager

REPORTS TO: Manager Technical Project Management and Business Analyst

DEPARTMENT: Client Technology

POSITION SUMMARY:
The Technical Project Manager (TPM) is responsible for leading Information Technology software development initiatives and client implementations into an existing enterprise application environment. This includes managing the day to day operations of the project and scope. The TPM will identify critical path decisions, make recommendations, manage project issues through to resolution and develop and manage the project plan. The TPM will also lead team collaboration to enforce project standards and resolve issues.
ESSENTIAL DUTIES & FUNCTIONS:

  • Demonstrated technical and professional skills running complex projects from design and development to production.
  • Experience managing requirements and scope.
  • Manage complex project/programs from design and development to production.
  • Define requirements and plan project lifecycle deployment.
  • Develop plans and schedule project deliverables, goals, and milestones for implementation
  • Define project resources. Manage project resource hours, project costs, and project budgets.
  • Efficiently identify and understand project and technical issues and business implications.
  • Create strategies for risk mitigation and contingency planning.
  • Capable of handling multiple diverse and complex assignments concurrently.
  • Direct people leadership experience.
  • Ability to maintain a high level of confidentiality.

 

COMPETENCIES:

  • Planning/organizing— the individual prioritizes and plans work activities and uses time efficiently. Experience with shifting demands and priorities as well as with managing budget to actuals in a technical setting.
  • Interpersonal skills—the individual maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things. Demonstrates appropriate interpersonal styles and communication methods to work effectively with business partners to meet mutual goals.
  • Oral communication—the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.
  • Written communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
  • Problem solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality. Experience managing requirements and scope. Able to understand technical issues and business implications.
  • Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
  • Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

REQUIRED:

  • Bachelor’s Degree in Engineering, Technology or Business related field or equivalent work experience
  • Minimum of 5 years of project management and software development or IT management experience
  • Proficient with MS Office Suite and MS Project.

PREFERRED

  • PMP (Project Management Professional) Certification or equivalent

PHYSICAL REQUIREMENTS NECESSARY ON A REGULAR BASIS:

  • Repetitive motion. Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7-8 hours per day
  • Speech and hearing sufficient for in-person and telephone communication 7-8 hours per day
  • Vision sufficient for use of a computer monitor
  • Sedentary position. Ability to sit at a desk 7-8 hours per day
  • Worker not substantially exposed to adverse environmental conditions

Apply Now

Building Maintenance Technician/Handyman

REPORTS TO: Manager-HR &Operations

DEPARTMENT: Facilities

POSITION SUMMARY:
The Building Maintenance Technician is responsible for three main functions; general building maintenance, courier duties and back-up mailroom support.
Essential Duties and Functions:
include the following. Other duties may be assigned.

  • Responsible for maintaining all areas of the building.
  • Ability to communicate effectively & professionally with teammates in a work environment

 

DUTIES:

  • Primary – Building Maintenance Duties:
    • General handyman duties; replacing light bulbs, addressing HVAC issues,
      patch/painting, manage contractors performing work onsite, monitor grounds
      maintenance, etc. Bathroom and cafeteria maintenance; such as cleaning and/or
      replacing refrigerator & ice maker filters. Work with vendors on annual
      maintenance needs; i.e. fire/safety company, etc. Clean out gutters on roof, as
      needed. Company meeting set up/tear down as needed. Communicate any issues
      to Facilities Manager to address as needed.
  • Primary – Courier/Internal Office Duties:
    • Deliver bank deposits. Perform post-office mail-runs and client deliveries as needed. Run miscellaneous errands, as needed. Deliver photocopy paper to the various departments and fill printing stations with paper. Distribute office supplies internally.
  • Secondary – Back-Up Mailroom Duties (assist when needed):
    • Receives incoming mail; Sort incoming mail by department and deliver. Use scales and postage meters to weigh and affix postage. Pick up mail from departments at the end of the day. Knowledgeable of filling out forms for Federal Express, UPS and US Postal

COMPETENCIES:

  • Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently.
  • Interpersonal skills—the individual maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things.
  • Oral communication—the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.
  • Written communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
  • Problem solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.
  • Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
  • Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
  • Safety and security—the individual observes safety and security procedures and uses equipment and materials properly.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

REQUIRED:

  • High School diploma, GED
  • Valid driver’s license with acceptable driving record
  • Previous computer experience
  • Must have reliable transportation
  • Reliable & dependable
  • Must be available after business hours from time to time to monitor trades (painters/electricians/plumbers/construction)
  • Must be able to lift up to 50 lbs unassisted
  • Ability to maintain a high level of confidentiality & work with minimal direction

PREFERRED

  • 1 – 3 years’ experience in a similar position
  • Previous facilities experience
  • Proficient with MS Office Suite

PHYSICAL REQUIREMENTS:

  • Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7-8 hours per day.
  • Speech and hearing sufficient for in-person and telephone communication 7-8 hours per day.
  • Vision sufficient for use of a computer monitor.
  • Ability to sit at a desk 7-8 hours per day.
  • Walking for extended periods during the 7-8 hrs/day
  • Standing for extended amounts of time during the 7-8 hr/day
  • This is a physical position and will be required to lift and carry >50 lbs, manipulate large bulky objects, manipulate small objects, reach, kneel, stoop, bend, push and pull, repetitively throughout 7-8 hr workday.

Apply Now

Internal Control Auditor/Analyst (FL)

REPORTS TO: SVP, Lender Solutions

DEPARTMENT: Quality Control

POSITION SUMMARY:
Internal Auditor plans audits by understanding organization objectives, structure, policies, processes, internal controls, and external regulations. Responsible for identifying risk areas, preparing audit scope and objectives; preparing a comprehensive audit program. Assesses compliance with regulations and controls by executing audit program steps; testing general processes; examining and analyzing records, reports, operating practices, and documentation. Maintains internal control systems by updating audit programs and questionnaires; recommending new policies and procedures. Complies with federal, state, and local security legal requirements by studying existing and new security legislation; enforcing adherence to requirements. Improves protection by recommending changes in management monitoring, assessment, and motivational practices, in the internal control structure, and in operating processes; identifying root causes. Protects organization’s reputation by keeping information confidential.

 

MINIMUM REQUIREMENTS:

  • Bachelor’s Degree in Finance or Accounting Preferred
  • 2-5 years of financial auditing or similar experience
  • Proficient in Microsoft office (Excel and Word)
  • Insurance experience is a plus but not required
  • Some travel required, minimal

 

SKILLS AND ABILITIES:

  • Ability to analyze data and prepare reports, statements and projections
  • Ability to work with mathematical concepts such as a probability and statistical inference
  • Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
  • Methodical, analytical and process oriented
  • Research and analysis skills
  • Responsible for personal ongoing development
  • Employment law and regulations knowledge (helpful)
  • Strong interpersonal, verbal and written communication skills
  • Proficiency with office computer equipment and software
  • Candidate must be self-directed and highly motivated

PHYSICAL REQUIREMENTS:

  • Hand finger dexterity
  • Talking
  • Hearing
  • Repetitive motion
  • Sedentary work
  • Sight
  • Worker not substantially exposed to adverse environmental condtions

Apply Now

Proctor will make every effort to provide reasonable accommodations to physical and mental limitations of applicants and teammates with disabilities or who are disabled veterans unless it can demonstrate that the accommodations would impose an undue hardship on the operation of business. Such reasonable accommodations are implemented in the company’s electronic and/or online application systems. The company ensures that qualified applicants and teammates with disabilities, who are unable to fully utilize the system, are provided equal opportunities to apply and be considered for all jobs. Proctor ensures that potential applicants with disabilities either can use Proctor’s online system or can submit an application in a timely manner through alternative means. This includes contacting Proctor, other than through the online system, to request any reasonable accommodation needed to provide the applicant with a disability an equal opportunity to apply and be considered for jobs at Proctor. Proctor will confidentially review performance issues of teammates with known disabilities to determine whether a reasonable accommodation is needed when: 1) the teammate is having significant difficulty with job performance, and 2) it is reasonable to conclude that the problem is related to the known disability.

Teammates may also contact the Team Resources Department at any time to formally request an accommodation @ 248-269-5700.