Why work at PFI?

Proctor Financial Inc., (PFI) is a leading provider of lender-placed insurance for mortgage servicers, sub- servicers, credit unions and financial institutions. With 1,500 clients nationally, PFI’s headquarters and operational center in Troy, Michigan supports and services insurance products for its clients.

PFI has expanded its client base and number of employees by providing high quality workmanship and exceptional customer service.  If you have the motivation, dedication, and skill set to become part of our winning company, please submit your resume and cover letter with salary requirements to resume@pfic.com.

PFI offers 4-6 weeks paid training for most positions. PFI’s benefits package includes medical, dental, vision, life insurance, tuition reimbursement, 401K with a generous employer match and a supportive work-life balance. PFI recognizes and demonstrates its appreciation to all teammates through our incentive programs, quarterly quality of service luncheons, elite teammate of the month program, annual teammate appreciation Week and many more spirited company-wide events.

Available Positions

Verifier

REPORTS TO: Manager

DEPARTMENT: Imaging/Scanning

POSITION SUMMARY:

Performs all duties required to capture insurance document information utilizing AnyDoc OCR software. Emphasis is on accuracy, requires attention to detail and knowledge of procedures. This includes learning to use the AnyDoc Software and identifying key words on an insurance document.

MINIMUM REQUIREMENTS:

  • Mortgage servicing or insurance experience a plus
  • Strong organizational skills
  • Ability to prioritize workflow and work in a fast paced environment
  • Proficient in Windows based environment – specifically Word, Excel, and Access
  • Works well in a team environment
  • Attention to detail -Excellent verbal and written communication skills
  • Perform various data entry functions as needed.
  • Perform additional duties as requested by supervisors.

 

PHYSICAL REQUIREMENTS

  • Hand finger dexterity
  • Talking
  • Hearing
  • Repetitive motion
  • Sedentary work
  • Sight
  • Worker not substantially exposed to adverse environmental conditions

 

Apply Now

Policy Procurement Associate (Customer Service)

REPORTS TO: Manager of Servicing Solutions

DEPARTMENT: Servicing Solutions

POSITION SUMMARY:

Responsible for handling outbound phone calls pertaining to property insurance. The associate will also be responsible for outbound contacts such as letters, e-mails, and faxes to insurance agencies, carriers, and borrowers. The associate must be able to multi-task between various systems to research and document the phone calls. Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner. The associate must be able to work in a production environment and must be familiar with various insurance documents. Will be responsible for other duties as assigned.

MINIMUM REQUIREMENTS:

  • High School Diploma; Some College work preferred
  • Strong organizational and analytical skills
  • Computer knowledge – Windows based environment
  • Previous property insurance and or mortgage servicing experience a plus
  • Attention to detail
  • Ability to prioritize workflow and work in a fast paced environment
  • Customer service oriented -Works well in a team environment
  • Excellent written and verbal communication skills

 

Apply Now

Call Center Associate

REPORTS TO: Call Center Manager

DEPARTMENT: Lender Solutions

POSITION SUMMARY:

Responsible for handling inbound phone calls pertaining to property insurance questions. The CSR may receive questions from borrowers, insurance agents, and financial institutions. In addition to answering questions and assisting clients, the CSR must be able to multi-task between various systems to research and document the phone calls. The CSR has to respond quickly and accurately ensuring that both our internal and external standards are being met on a consistent basis. Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner. Outbound calls are also often necessary.

MINIMUM REQUIREMENTS:

  • College Degree preferred or equivalent work experience
  • Strong organizational experience -Previous call center experience required
  • Customer service orientated -Proficient in Windows based environment -Works well in a team environment
  • Strong analytical skills -Attention to detail
  • Excellent verbal and written communication skills
  • Previous property insurance and or mortgage servicing experience a plus

 

RESPONSIBILITIES:

  • Support all incoming telephone calls for clients
  • Respond to questions and requests from clients/customers/agents quickly and accurately
  • Have solid verbal and written communication skills
  • Excellent organization skills with the ability to work as a team and independently
  • Analytical skills
  • Ability to multi-task between various software programs, make outbound calls
  • Ensure both the internal and external standards are being met on a consistent basis
  • Problem solving and problem resolutions skills

 

Apply Now

Loss Draft Associate (Hazard Claims)

REPORTS TO: Loss Draft Manager

DEPARTMENT: Servicing Solutions

POSITION SUMMARY:

This position encompasses the understanding of all processes involving Mortgage Insurance Tracking and property claims. The specialist manages the loss claim from the point of reporting through completion of the repairs. Must have strong verbal and written communication skills to respond to questions and requests from clients, staff, borrowers, contractors, adjustors, and agents quickly and accurately. All activity pertaining to the claim must be documented and draws are issued for the repairs as needed. Processing must meet all compliance requirements. The specialist must demonstrate the ability to make decisions, problem analysis, and promptness to ensure the client’s needs are met on a timely basis.

MINIMUM REQUIREMENTS:

  • College degree preferred; or equivalent work experience
  • Computer knowledge required – Proficient in Windows based environment
  • Microsoft Office Skills
  • Strong analytical skills
  • Customer Service Skills
  • Strong communication skills both written/verbal
  • Insurance/Mortgage Servicing knowledge helpful -Property insurance claim experience preferred
  • Strong organizational skills
  • Attention to detail
  • Ability to prioritize workflow and work in a fast paced environment
  • Works well in a team environment

 

Apply Now

Insurance Processing Associate (Data Entry)

REPORTS TO: Data Entry Manager

DEPARTMENT: Lender Solutions

POSITION SUMMARY:

This is an entry level position. Processors will be responsible for updating insurance information according to client defined business rules. The representative should have a basic understanding of insurance documents and the lender placed process. It is important to be able to follow procedures that ensure information is updated accurately while meeting the defined quality and production metrics. Attendance and professionalism must be followed in accordance with the corporate standards set forth in the company handbook. The Data Entry personnel is responsible for ensuring that mail correspondence received at Proctor Financial Inc., is processed in accordance to the Service Level Agreement set forth by the client and in conjunction with the Business Rules. Each Data Entry Specialist needs to work with his/her team lead and with the Quality Assurance department to manage positive quality scores of 97% or better at all times. Additionally, the employee must possess a clear understanding of every mail process and how to process in necessary servicing platform while maintaining productivity standards. This position includes the ability to problem solve and sustain adequate workflow volume. Processes that will be completed include but are not limited to the following hazard insurance processes: cancellations, reinstatements, declarations, endorsements, and payments. The candidate may also have to make phone calls to agents and carriers to obtain insurance information.

MINIMUM REQUIREMENTS:

  • High School Diploma; some college work preferred
  • Property insurance and/or mortgage servicing experience a plus
  • Strong organizational and analytical skills
  • Computer knowledge – Windows based environment
  • Attention to detail
  • Ability to prioritize workflow and work in a fast paced environment
  • Customer service oriented
  • Works well in a team environment
  • Attendance and professionalism must be within guidelines

 

Apply Now

Quality Assurance Analyst
REPORTS TO: QA Manager
DEPARTMENT: Client Technology
POSITION SUMMARY:

  • The primary responsibility of the Technical QAA is to insure that all software products conform to the approved functional specifications upon which the product design and development are based. The QAA does this by creating test plans which comprehend all applicable test cases and scenarios which insure that the software accomplishes the functional goal. Responsibilities include, but are not limited to:
  • Design, development and execution of custom test plans by application
  • Defect tracking, resolution and documentation via QA rework system
  • Creation / maintenance of software Master Test Plans
  • Design and creation of test scenarios (i.e., test cases, conditions) for inclusion in test plans
  • Execution of test cases for software programs
  • Development and execution of software program functionality tests
  • Development and execution of software program regression tests
  • Preparation of defect reports as needed
  • Interaction / communication/ follow through with development team throughout testing phase to facilitate iterative cycle

SKILLS AND ABILITIES:

  • Ability to create technical Master Test plans from functional business requirements
  • Ability to identify and catalogue software defects and work effectively with development team throughout the iterative functional testing phase of software development
  • Ability to create test plans / test cases for each system enhancement / fix and integrate ongoing test cases into Master Test plan
  • Working knowledge of manual testing methods
  • Strong analytical and problem solving skills
  • Good written and oral communication skills
  • Hands-on knowledge of ESS
  • Ability to demonstrate knowledge of technical quality assurance practices, processes, and standards including testing methods

REQUIREMENTS:

  • Practical working knowledge of software testing methodology
  • Excellent oral and written communication skills; Ability to communicate effectively with development staff
  • Ability to work independently, often as the only QAA assigned to a project

PHYSICAL REQUIREMENTS

  • Repetitive motions
  • Typing
  • Sight


Apply Now

Quality Control Coordinator
REPORTS TO: Quality Control Team Lead/Supervisor
DEPARTMENT: Quality Control – Lender SolutionsPOSITION SUMMARY:
Responsible for performing quality reviews to assure that data entry staff is entering insurance information correctly. Key elements are reviewed from imaging and compared to the system information. Review calls for different departments for quality assurance. Discrepancies are compiled and documented in an Access database for training and trend analysis. Must have a clear understanding of all processes and various servicing platform’s business rules. Respond to error disputes in a timely manner. Back-up existing staff when needed. Bring any process improvements to leadership/management’s attention.MINIMUM REQUIREMENTS:

  • Some college or equivalent work experience
  • Previous Call Center or Data Entry experience helpful
  • QC, insurance or claims experience helpful

SKILLS AND ABILITIES:

  • Strong organizational skills
  • Strong analytical skills
  • Attention to detail
  • Excellent verbal and written communication skills
  • Mortgage servicing experience a plus
  • Ability to prioritize workflow and work in a fast paced environment
  • Customer service orientated
  • Proficient in Windows based environment – specifically Word, Excel, and Access
  • Works well in a team environment

PHYSICAL REQUIREMENTS

  • Hand finger dexterity
  • Talking
  • Hearing
  • Repetitive motion
  • Sedentary work
  • Sight
  • Worker not substantially exposed to adverse environmental conditions


Apply Now

Data Architect

REPORTS TO: Enterprise Architect

DEPARTMENT: Client Technology

POSITION SUMMARY:
The Data Architect supports our Architecture team in their ongoing efforts to integrate our internal proprietary systems with external client systems. Responsibilities include developing, supporting, operating, and troubleshooting data integration software, working with clients to understand their data, and analyzing and cleansing data.

The Data Architect works with a team of experienced software analysts, software developers and subject matter experts to build and maintain high-performance enterprise systems that increase the company’s productivity, quality of service, and financial performance. The Data Architect is instrumental in enterprise database design, and is required to conduct database design and code reviews for other architecture team members and web developers.

MINIMUM REQUIREMENTS:
A college degree from a rigorous computer-science university program is a very good thing, but not required. For us what matters is serious, in-depth education whether acquired at university or on the job.

  • Advanced SQL
  • Advanced Database Design, Advanced T-SQL Stored Procedures
  • Java
  • XML
  • Web Service development and usage
  • Object-Oriented Analysis

SKILLS AND ABILITIES:
Must have strong database analysis, design, and development experience in the Microsoft SQL Server 2005 environment. Thorough knowledge and understanding of relational database design, query, storage, and performance principles are a must. Advanced knowledge of T-SQL and SQL Server system tables is a must.

Must have strong requirements gathering, analysis, and documentation skills. The Data Architect must have the ability to interview subject matter experts to derive system requirements, and work with application developers to formulate a data model to support those requirements.

Must have experience using some type of third generation computer language, an Object-Relational Mapping tool, and integrated development environment to create dynamic server-based web applications and web services. Experience with configuring, operating, and/or developing services with WebMethods Integration Server is helpful.

Must be proficient in creating technical data mapping and analysis documentation, and in performing thorough analysis and testing. The Data Architect must understand the software development lifecycle and must be detail-oriented and have good organizational skills. Must have good verbal communication and technical presentation skills.

Experience in the Insurance or Mortgage Servicing industry is preferred.

PHYSICAL REQUIREMENTS

  • Hand finger dexterity
  • Talking
  • Hearing
  • Repetitive motion
  • Sedentary work
  • Sight
  • Worker not substantially exposed to adverse environmental conditions

Apply Now

Claims Examiner
REPORTS TO: Claims ManagerPOSITION SUMMARY:

  • Review documents, estimates, policy forms, and determine if and how coverage applies to submitted claims.
  • Authorize payment within scope of authority, effectively resolving claims in a cost-effective manner and ensuring timely issuance of disbursements.
  • Write coverage letters detailing coverage positions.
  • Must be able to interact professional with internal and external customers and departmental staff.
  • Required to obtain adjusters licensing in possibly all 50 states.

MINIMUM REQUIREMENTS:

  • 3 years’ property claims experience required.
  • College coursework preferred.
  • Working knowledge of Microsoft Word, Excel, and Outlook
  • Estimating software experience
  • Good customer service skills
  • High personal work ethic and attention to detail
  • Excellent written and verbal communication skills are desired
  • Ability to maintain an acceptable volume of work production, excel in a team environment, and interact with employees to maximize departmental standards
  • Must be able to obtain adjusting licenses in all US States and their territories that require one to be completed within one year from date of hire.

ESSENTIAL SKILLS AND ABILITIES:

  • Review documents, estimates, policy forms, and determine how coverage applies to submitted claims.
  • Authorize payment within scope of authority, effectively resolving claims in a cost-effective manner and ensuring timely issuance of disbursements.
  • Write coverage letters detailing coverage positions.
  • Interact professionally with internal and external customers and departmental staff.

PHYSICAL REQUIREMENTS

  • Hand finger dexterity
  • Talking
  • Hearing
  • Repetitive motion
  • Sedentary work
  • Sight
  • Worker not substantially exposed to adverse environmental conditions

 

Apply Now

Associate Account Manager
REPORTS TO:Manager – Insurance OperationsPOSITION SUMMARY:
Under general direction, the Associate Account Manager (AAM) is responsible for providing information, training, and assistance in the placement of insurance and the use of Proctor’s various products and programs. The AAm must be able to communicate complex products in an understandable manner to the client and effectively problem solve issues that may arise. The AAM will also be responsible for performing technical and administrative tasks and maintain client documentation.MINIMUM REQUIREMENTS:

  • Bachelors degree or equivalent work experience.
  • 2+ years in a CSR role.
  • Michigan P&C License or willingness to obtain.
  • Computer proficient – Word & Excel.
  • Insurance or mortgage industry background required.

SKILLS AND ABILITIES:

  • Must be able to think analytically.
  • Must be able to adapt well to changing environment.
  • Good communication and proficient computer skills required.
  • Will be responsible for frequent, open communication with clients with particular sensitivity to changing needs and requirements.

PHYSICAL REQUIREMENTS

  • Hand finger dexterity
  • Talking
  • Hearing
  • Repetitive motion
  • Sedentary work
  • Sight
  • Worker not substantially exposed to adverse environmental conditions

 

Apply Now

Director, Quality Assurance (QA)
REPORTS TO:SVP, Lender Solutions
POSITION SUMMARY:
The QA Director is responsible for managing various enterprise and operational risk processes including regulatory compliance reviews. This position requires the ability to analyze, make decisions, delegate work to personnel as necessary, problem analysis, and promptness to ensure the client’s needs are met on a timely basis. The QA Director must be flexible to changing priorities and be able to manage to those changes.

The QA Director will oversee departmental staff to ensure efficient and effective execution of operational activities consistent with the strategic goals of the company. Duties will include managing and direction of staff including coaching, training, performance management, employee compensation and hiring/discharge recommendations.

Must be able to administer a Quality Control Program that integrates quality assurance, compliance, regulatory testing and internal process reviews; ensuring compliance with rules, regulations, internal policies and procedures.

MINIMUM REQUIREMENTS:

  • • College degree preferred; or equivalent work experience
  • • 5+ year experience in a supervisory role
  • • Prior experience in mortgage servicing preferred
  • • Computer knowledge required
  • • Managerial experience required

SKILLS AND ABILITIES:

  • • Strong analytical skills
  • • Strong written & verbal communication skills
  • • Problem solving
  • • Process improvements
  • • Compliance
  • • Enterprise risk management
  • • Operational controls
  • • Quality assurance
  • • Staff Supervision; including coaching and mentoring of staff
  • • Insurance/Mortgage knowledge helpful
  • • Thorough knowledge and capability of each position
  • • Knowledge of client’s requirements and expectations
  • • Reporting of production standards and capacity models
  • • Managing workflow adjusting for priorities

PHYSICAL REQUIREMENTS

  • • Working primarily with fingers
  • • Talking
  • • Hearing
  • • Repetitive motion
  • • Sedentary work
  • • Sight

 

Apply Now