Why work at PFI?
Proctor Financial Inc., (PFI) is a leading provider of lender-placed insurance for mortgage servicers, sub- servicers, credit unions and financial institutions. With 1,500 clients nationally, Proctor supports and services insurance products for its clients at operational centers in Troy, Michigan and Daytona Beach, Florida.
PFI has expanded its client base and number of employees by providing high quality workmanship and exceptional customer service. If you have the motivation, dedication, and skill set to become part of our winning company, please submit your resume and cover letter with salary requirements to firstname.lastname@example.org.
PFI offers 4-6 weeks paid training for most positions. PFI’s benefits package includes medical, dental, vision, life insurance, tuition reimbursement, 401K with a generous employer match and a supportive work-life balance. PFI recognizes and demonstrates its appreciation to all teammates through our incentive programs, quarterly quality of service luncheons, elite teammate of the month program, annual teammate appreciation Week and many more spirited company-wide events.
Proctor Financial provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to religion, race, color, national origin, age, sex, height, weight, sexual orientation, gender identity, marital status, or status as a protected veteran, among other things, or status as a qualified individual with disability or any other category protected under applicable federal and state laws.
REPORTS TO: Manager, Lender Solutions
DEPARTMENT: Lender Solutions
Individuals in this position are responsible for maintaining workbaskets in imaging systems to
ensure documents are processed within the deadlines set forth in the Business Rules. Individuals
must possess a clear understanding of each mail process and how to update the servicing
platforms. This position requires the ability to problem solve and sustain workflow volume while
maintaining production standards.
ESSENTIAL DUTIES AND FUNCTIONS:
- Entry level insurance processing position responsible for updating insurance information according to defined business rules
- Understanding insurance documents and the lender placed process
- Follow procedures to ensure information is updated accurately and production metrics are
- Attendance/Quality/Production must meet or exceed PFI standards
- Time Management—the individual prioritizes and plans work activities and uses time
- Interpersonal skills—the individual maintains confidentiality, remains open to others’
ideas and exhibits willingness to try new things.
- Oral communication—the individual speaks clearly and persuasively in positive or
negative situations and demonstrates group presentation skills.
- Written communication—the individual edits work for spelling and grammar, presents
numerical data effectively and is able to read and interpret written information.
- Problem solving—the individual identifies and resolves problems in a timely manner,
gathers and analyzes information skillfully and maintains confidentiality.
- Quality control—the individual demonstrates accuracy and thoroughness and monitors
own work to ensure quality.
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. Reasonable accommodations may be made to enable qualified individuals with
disabilities to perform the essential functions.
- High School Diploma/GED
- Proficient with MS Office
- Strong analytical skills
- Accurate and rapid Insurance Processing abilities
- Associate’s or Bachelor’s degree in a business or financial related discipline
- Repetitive motion, Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7-8 hours per day
- Speech and hearing sufficient for in-person and telephone communication 7-8 hours per day
- Vision sufficient for use of a computer monitor
- Sedentary work. Ability to sit at a desk 7-8 hours per day
- Worker not substantially exposed to adverse environmental conditions
PHYSICAL REQUIREMENTS NECESSARY ON A REGULAR BASIS:
Proctor will make every effort to provide reasonable accommodations to physical and mental limitations of applicants and teammates with disabilities or who are disabled veterans unless it can demonstrate that the accommodations would impose an undue hardship on the operation of business. Such reasonable accommodations are implemented in the company’s electronic and/or online application systems. The company ensures that qualified applicants and teammates with disabilities, who are unable to fully utilize the system, are provided equal opportunities to apply and be considered for all jobs. Proctor ensures that potential applicants with disabilities either can use Proctor’s online system or can submit an application in a timely manner through alternative means. This includes contacting Proctor, other than through the online system, to request any reasonable accommodation needed to provide the applicant with a disability an equal opportunity to apply and be considered for jobs at Proctor. Proctor will confidentially review performance issues of teammates with known disabilities to determine whether a reasonable accommodation is needed when: 1) the teammate is having significant difficulty with job performance, and 2) it is reasonable to conclude that the problem is related to the known disability.
Teammates may also contact the Team Resources Department at any time to formally request an accommodation @ 248-269-5700.