Why work at PFI?

Proctor Financial Inc., (PFI) is a leading provider of lender-placed insurance for mortgage servicers, sub- servicers, credit unions and financial institutions. With 1,500 clients nationally, PFI’s headquarters and operational center in Troy, Michigan supports and services insurance products for its clients.

PFI has expanded its client base and number of employees by providing high quality workmanship and exceptional customer service.  If you have the motivation, dedication, and skill set to become part of our winning company, please submit your resume and cover letter with salary requirements to resume@pfic.com.

PFI offers 4-6 weeks paid training for most positions. PFI’s benefits package includes medical, dental, vision, life insurance, tuition reimbursement, 401K with a generous employer match and a supportive work-life balance. PFI recognizes and demonstrates its appreciation to all teammates through our incentive programs, quarterly quality of service luncheons, elite teammate of the month program, annual teammate appreciation Week and many more spirited company-wide events.

Available Positions

.Net Web Developer/Software Engineer

REPORTS TO: Manager, Web Development and Quality

DEPARTMENT: Client Technology

POSITION SUMMARY:

Our Developers work alongside with Quality Assurance, Business Analysts and End Users. We work primarily in the Microsoft stack, using Visual Studio and SSMS, primarily using C#, JavaScript and T-SQL. We count on our Developers to contribute their ideas and explore new solutions as we continually strive to improve the performance and security of our software.

MINIMUM REQUIREMENTS:

  • Five year’s experience working with .Net and SQL Server
  • College degree in computer-science is preferred, but not required; what is required is serious, in-depth education whether acquired at university or on the job

 

SKILLS AND ABILITIES:

  • Strong understanding of the .NET framework.
  • Proficient in C#.
  • Strong ability to work in Asp.Net, with ability to work in both MVC and WebForms.
  • Strong understanding of AJAX.
  • Proficient in JavaScript and JQuery.
  • Strong ability to work in SQL Server. Must be able to create stored procedures and functions using T-SQL, and understand how to optimize same.
  • Understands the vital importance of source control and versioning.
  • Able to write functional and technical specifications, and able to interview end users and business analysts to collect requirements.

TECHNICAL SKILLS SUMMARY:

  • .NET Framework
  • Visual Studio
  • ASP.Net MVC
  • ASP.Net webforms
  • C#
  • SQL Server
  • T-SQL
  • JavaScript
  • JQuery
  • AJAX
  • LINQ
  • XML
  • WCF and REST

 

PHYSICAL REQUIREMENTS:

  • Repetitive motions
  • Typing
  • Sight

 

Apply Now

Senior Accountant

REPORTS TO: Brown & Brown

DEPARTMENT: Accountant

POSITION SUMMARY:

The Sr. Accountant will participate in the establishment of corporate accounting, budgeting and financial reporting policies and procedures, which will provide effective control and satisfy the requirements of the internal auditors and independent auditors. Prepare detailed analysis of monthly financial statements to Brown & Brown. Help ensure that the corporation meets its profit goals through timely reporting of variances and threats to revenue and budget
ESSENTIAL ACCOUNTABILITIES FORM:

  • Establish and direct a supporting staff, which can effectively perform all activities essential to the accounting and finance operations.
  • Prepare and review monthly balance sheet account reconciliations including but not limited to all cash accounts, accounts receivable, claims receivable, payables, etc.
  • Analysis of monthly financial statements for significant variances to budget and/or prior year.
  • Report and interpret financial results from operations to senior managers.
  • Oversee the closing process including review and posting of journal entries as well as fulfillment of corporate requirements.
  • Ensure that the accounting staff practices all appropriate accounting procedures in compliance with GAAP.
  • Compliance with corporate policies and liaison for all audit requests both internal and external.
  • Minimal travel may be required (1-2 times/year).

 

EDUCATION/EXPERIENCE:

  • Bachelor’s degree in Finance or Accounting preferred
  • 2-5 years of experience in finance or accounting position and/or pursuant of CPA license
  • 2-5 years of experience in coaching/mentoring, process mapping, data analysis, problem solving, performance measurement and sustainability
  • Up to date knowledge of current financial and accounting computer applications

SKILLS & KNOWLEDGE:

  • Knowledge of finance, accounting, and budgeting including GAAP.
  • Knowledge of automated financial and accounting reporting systems.
  • Ability to analyze financial data and prepare financial reports, statements, and projections.
  • Strong interpersonal, verbal and written communication skills.
  • Proficiency with office computer equipment and software.
  • Candidate must be self-directed and highly motivated.
  • Ability the see “big picture” and small steps needed to achieve goals.
  • Consistent, reliable, attention to detail.

 

PHYSICAL REQUIREMENTS:

  • Hand finger dexterity
  • Talking
  • Sight
  • Hearing
  • Repetitive motion
  • Sedentary work
  • Worker not substantially exposed to adverse environmental conditions

 

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Verifier

REPORTS TO: Manager

DEPARTMENT: Imaging/Scanning

POSITION SUMMARY:

Performs all duties required to capture insurance document information utilizing AnyDoc OCR software. Emphasis is on accuracy, requires attention to detail and knowledge of procedures. This includes learning to use the AnyDoc Software and identifying key words on an insurance document.

MINIMUM REQUIREMENTS:

  • Mortgage servicing or insurance experience a plus
  • Strong organizational skills
  • Ability to prioritize workflow and work in a fast paced environment
  • Proficient in Windows based environment – specifically Word, Excel, and Access
  • Works well in a team environment
  • Attention to detail -Excellent verbal and written communication skills
  • Perform various data entry functions as needed.
  • Perform additional duties as requested by supervisors.

 

PHYSICAL REQUIREMENTS

  • Hand finger dexterity
  • Talking
  • Hearing
  • Repetitive motion
  • Sedentary work
  • Sight
  • Worker not substantially exposed to adverse environmental conditions

 

Apply Now

Policy Procurement Associate (Customer Service)

REPORTS TO: Manager of Servicing Solutions

DEPARTMENT: Servicing Solutions

POSITION SUMMARY:

Responsible for handling outbound phone calls pertaining to property insurance. The associate will also be responsible for outbound contacts such as letters, e-mails, and faxes to insurance agencies, carriers, and borrowers. The associate must be able to multi-task between various systems to research and document the phone calls. Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner. The associate must be able to work in a production environment and must be familiar with various insurance documents. Will be responsible for other duties as assigned.

MINIMUM REQUIREMENTS:

  • High School Diploma; Some College work preferred
  • Strong organizational and analytical skills
  • Computer knowledge – Windows based environment
  • Previous property insurance and or mortgage servicing experience a plus
  • Attention to detail
  • Ability to prioritize workflow and work in a fast paced environment
  • Customer service oriented -Works well in a team environment
  • Excellent written and verbal communication skills

 

Apply Now

Call Center Associate

REPORTS TO: Call Center Manager

DEPARTMENT: Lender Solutions

POSITION SUMMARY:

Responsible for handling inbound phone calls pertaining to property insurance questions. The CSR may receive questions from borrowers, insurance agents, and financial institutions. In addition to answering questions and assisting clients, the CSR must be able to multi-task between various systems to research and document the phone calls. The CSR has to respond quickly and accurately ensuring that both our internal and external standards are being met on a consistent basis. Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner. Outbound calls are also often necessary.

MINIMUM REQUIREMENTS:

  • College Degree preferred or equivalent work experience
  • Strong organizational experience -Previous call center experience required
  • Customer service orientated -Proficient in Windows based environment -Works well in a team environment
  • Strong analytical skills -Attention to detail
  • Excellent verbal and written communication skills
  • Previous property insurance and or mortgage servicing experience a plus

 

RESPONSIBILITIES:

  • Support all incoming telephone calls for clients
  • Respond to questions and requests from clients/customers/agents quickly and accurately
  • Have solid verbal and written communication skills
  • Excellent organization skills with the ability to work as a team and independently
  • Analytical skills
  • Ability to multi-task between various software programs, make outbound calls
  • Ensure both the internal and external standards are being met on a consistent basis
  • Problem solving and problem resolutions skills

 

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Loss Draft Associate (Hazard Claims)

REPORTS TO: Loss Draft Manager

DEPARTMENT: Servicing Solutions

POSITION SUMMARY:

This position encompasses the understanding of all processes involving Mortgage Insurance Tracking and property claims. The specialist manages the loss claim from the point of reporting through completion of the repairs. Must have strong verbal and written communication skills to respond to questions and requests from clients, staff, borrowers, contractors, adjustors, and agents quickly and accurately. All activity pertaining to the claim must be documented and draws are issued for the repairs as needed. Processing must meet all compliance requirements. The specialist must demonstrate the ability to make decisions, problem analysis, and promptness to ensure the client’s needs are met on a timely basis.

MINIMUM REQUIREMENTS:

  • College degree preferred; or equivalent work experience
  • Computer knowledge required – Proficient in Windows based environment
  • Microsoft Office Skills
  • Strong analytical skills
  • Customer Service Skills
  • Strong communication skills both written/verbal
  • Insurance/Mortgage Servicing knowledge helpful -Property insurance claim experience preferred
  • Strong organizational skills
  • Attention to detail
  • Ability to prioritize workflow and work in a fast paced environment
  • Works well in a team environment

 

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Insurance Processing Associate (Data Entry)

REPORTS TO: Data Entry Manager

DEPARTMENT: Lender Solutions

POSITION SUMMARY:

This is an entry level position. Processors will be responsible for updating insurance information according to client defined business rules. The representative should have a basic understanding of insurance documents and the lender placed process. It is important to be able to follow procedures that ensure information is updated accurately while meeting the defined quality and production metrics. Attendance and professionalism must be followed in accordance with the corporate standards set forth in the company handbook. The Data Entry personnel is responsible for ensuring that mail correspondence received at Proctor Financial Inc., is processed in accordance to the Service Level Agreement set forth by the client and in conjunction with the Business Rules. Each Data Entry Specialist needs to work with his/her team lead and with the Quality Assurance department to manage positive quality scores of 97% or better at all times. Additionally, the employee must possess a clear understanding of every mail process and how to process in necessary servicing platform while maintaining productivity standards. This position includes the ability to problem solve and sustain adequate workflow volume. Processes that will be completed include but are not limited to the following hazard insurance processes: cancellations, reinstatements, declarations, endorsements, and payments. The candidate may also have to make phone calls to agents and carriers to obtain insurance information.

MINIMUM REQUIREMENTS:

  • High School Diploma; some college work preferred
  • Property insurance and/or mortgage servicing experience a plus
  • Strong organizational and analytical skills
  • Computer knowledge – Windows based environment
  • Attention to detail
  • Ability to prioritize workflow and work in a fast paced environment
  • Customer service oriented
  • Works well in a team environment
  • Attendance and professionalism must be within guidelines

 

Apply Now

Quality Control Coordinator
REPORTS TO: Quality Control Team Lead/Supervisor
DEPARTMENT: Quality Control – Lender SolutionsPOSITION SUMMARY:
Responsible for performing quality reviews to assure that data entry staff is entering insurance information correctly. Key elements are reviewed from imaging and compared to the system information. Review calls for different departments for quality assurance. Discrepancies are compiled and documented in an Access database for training and trend analysis. Must have a clear understanding of all processes and various servicing platform’s business rules. Respond to error disputes in a timely manner. Back-up existing staff when needed. Bring any process improvements to leadership/management’s attention.MINIMUM REQUIREMENTS:

  • Some college or equivalent work experience
  • Previous Call Center or Data Entry experience helpful
  • QC, insurance or claims experience helpful

SKILLS AND ABILITIES:

  • Strong organizational skills
  • Strong analytical skills
  • Attention to detail
  • Excellent verbal and written communication skills
  • Mortgage servicing experience a plus
  • Ability to prioritize workflow and work in a fast paced environment
  • Customer service orientated
  • Proficient in Windows based environment – specifically Word, Excel, and Access
  • Works well in a team environment

PHYSICAL REQUIREMENTS

  • Hand finger dexterity
  • Talking
  • Hearing
  • Repetitive motion
  • Sedentary work
  • Sight
  • Worker not substantially exposed to adverse environmental conditions


Apply Now