April 23, 2013 Full PDF Press Release available here. Troy, Michigan – Proctor Financial, Inc. (PFI) is proud to announce that it recently placed in the Top 50 in BenchmarkPortal’s Top 100 Call Center Award for 2013. Receiving this designation is a testament to PFI’s management and employee dedication to balancing effectiveness and efficiency in… Read More »
Proctor Financial, Inc. honored Philip Christodoulo in Lender Solutions as PFI’s Outstanding Employee of the Quarter in 1Q 2013. Each quarter, PFI hosts an employee meeting to discuss the state of the company and recognize employees for exemplary performance. Joe Pierce, manager of Lender Solutions had this to say about Phil: “Phil has an excellent… Read More »
This month PFI will be exhibiting at two conferences. If you’re attending either, be sure to stop by the PFI booth and visit with the sales and service team to discuss how PFI is implementing vendor management tools for the CFBP audits. Many of PFI’s clients can access these documents through the e-client portal, IIM…. Read More »
Visit PFI at booth #513 during the MBA’s National Mortgage Servicing Conference & Expo February 19-22 at the Gaylord Texan Hotel & Convention Center in Dallas. PFI is looking forward to speaking with current clients and meeting prospective business partners during the conference. You’re invited to catch up with PFI representatives, offer feedback on programs,… Read More »
Fannie Mae’s March 14, 2012 Servicing Guide Announcement (SVC-2012-04) requires lender placed insurance premium refunds to occur within 15 days after receiving evidence of acceptable insurance coverage from the borrower. In response to this announcement, PFI is instituting a new refund policy in December, 2012 in order to comply. PFI will be generating refunds to… Read More »
In the aftermath of Hurricane Sandy hitting the east coast, Proctor Financial, Inc. hopes all clients and borrowers made it safely through the storm with limited damage. As people begin to put their lives and homes back together, PFI is collaborating with Brown & Brown, Inc. to collect donations to aid those who experienced misfortunes… Read More »
PFI will be enhancing the e-client portal, IIM-Intelligent Insurance Manager® in the near future based on client feedback. Users will notice an improvement in how information is organized on the Transaction History screen. There will also be aesthetic improvements to the Loan Detail screen. These enhancements do not change IIM’s functionality. In addition to IIM’s… Read More »
At each PFI Quarterly Meeting, an employee is recognized by their manager or peers as the “Employee of the Quarter.” PFI’s fourth quarter honoree is Jackie Hicks who works in the Quality Control (QC) department. On October 31, Hicks was praised as a true team player and an integral part of the PFI Lender Solutions… Read More »
On Monday, November 5, 2012, the New York Department of Financial Services issued an “Order Regarding Suspension of Certain Insurance and Banking Law Provisions” retroactive to October 26, 2012. The Order provides that a moratorium exists in Designated Counties for 30 days, or until further order of the Superintendent, and prohibits the termination, cancellation or… Read More »
PFI employee Karen Clayton has completed the requirements to be named an ASQ-Certified Manager of Quality/Organizational Excellence by the Certification Board of ASQ (American Society of Quality). To read the entire Press Release, click this link: Karen Clayton Receives ASQ Certification. Did you like this? Share it:Tweet
