OCC Encourages Nat’l Banks and FSAs to Work With Customers Affected by Recent Extreme Weather

On April 29th The Office of the Comptroller of the Currency (OCC) issued news release  NR 2014-68 reminding national banks and federal savings associations to provide guidance to assist financial institutions and customers affected by extreme weather, such as the recent tornadoes in the south central and central United States. The OCC re-posted Bulletin 2012-28… Read More »

HousingWire: Senate delays Johnson-Crapo Housing Reform Vote

The Senate Banking, Housing and Urban Affairs committee is kicking the housing reform can down the road a week or so, delaying a markup of the Johnson-Crapo housing reform measure to enable supporters to get a few more votes after a two-week recess. Johnson-Crapo is one of four GSE reform measures on the Hill. The… Read More »

Heartbleed Security Bug Notice

As you may be aware, the media has reported the risks of the Heartbleed Security Bug. Proctor Financial, Inc. (PFI) would like to inform you that PFI applications utilized by clients (IIM, InForcer, Internet Reporting) are not at risk. PFI performs due diligence according to our IT Security Policies and if any vulnerabilities are determined, patches… Read More »

PFI Forms Partnership with NREIG

Proctor Financial, Inc. (PFI) has formed a partnership with National Real Estate Insurance Group (NREIG). PFI’s Regional Vice President, Gretchan Francis, was instrumental in negotiating the new carrier relationship between NREIG and Ironshore Europe Limited for property premises liability and named storm coverage in the U.S. For her efforts, Gretchan was featured as a “Mover… Read More »

PFI Receives Three Year ISO 9001:08 Recertification

Troy, Michigan – Proctor Financial, Inc. (PFI), a leading provider of lender-placed insurance and related services, is pleased to announce the three year recertification of its ISO 9001.08 registration effective November 7, 2013. Since PFI’s original ISO 9001.08 certification in January 2011, the company has maintained strong dedication to continual improvement of processes, effective root-cause… Read More »

PFI Earns Esteemed Center of Excellence Recognition from BenchmarkPortal for Third Consecutive Year

Troy, Michigan – Proctor Financial, Inc. (PFI) is pleased to announce the recertification of its call center as a Center of Excellence by BenchmarkPortal for 2013.  PFI also received this honor in 2011 and 2012.  This recognition is among the most prestigious awards in the customer service and support industries.  Receiving the Center of Excellence… Read More »

Mark Synowiec Named Employee of the Quarter

Proctor Financial, Inc. named Mark Synowiec as PFI’s Outstanding Employee of the Quarter in 3Q 2013.  Each quarter, PFI hosts an employee meeting to discuss the state of the company and recognize employees for exemplary performance.  Cristina DeRieu, manager of the Open Items (OPI) Department said, “He is a valuable asset to the department and… Read More »

PFI Creates Value Through Partnership

PFI continues to deliver on its promise of Value Through Partnership by providing more than just insurance and risk management programs to mortgage servicers. What has PFI been doing to provide superior customer service and client satisfaction? Discover below. At a partnership luncheon on April 18 during the Fiserv Forum in Las Vegas, Bryan Sommerland… Read More »

PFI Names Milmari McFadden as Employee of the Quarter

Proctor Financial honored Milmari McFadden as PFI’s Outstanding Employee of the Quarter in 2Q 2013. Each quarter, PFI hosts an employee meeting to discuss the state of the company and recognize employees for exemplary performance.  Amy Novak, Senior Manager of Lender Solutions, had this to say about McFadden: “She is an important asset to Proctor…. Read More »

PFI Places Top 50 in Top 100 Call Center Award from BenchmarkPortal

April 23, 2013 Full PDF Press Release available here. Troy, Michigan – Proctor Financial, Inc. (PFI) is proud to announce that it recently placed in the Top 50 in BenchmarkPortal’s Top 100 Call Center Award for 2013.   Receiving this designation is a testament to PFI’s management and employee dedication to balancing effectiveness and efficiency in… Read More »

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