Proctor Financial, Inc. Places 3rd in the Top 100 Call Center Award From BenchmarkPortal

April 6, 2016

April 6, 2016 Proctor Financial, Inc. (PFI) placed 3rd in the “Top 100” Call Center award for 2016 from BenchmarkPortal. The “Top 100” competition compares the performance of con¬tact centers throughout North America by evaluating their key metrics against industry peers. Entries are all cross-checked, validated and approved by certified call center experts, and the […]

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J. Hyatt Brown Honored at IFNY Annual Luncheon

February 2, 2015

J. Hyatt Brown, Charman of Brown & Brown (PFI’s parent company)received the Insurance Federation of New York (INFY) 2014 Free Enterprise Award. This honor is awarded to distinguished business leaders who have advanced their industry with the principles of free enterprise. IFNY has valued these principles for over 100 years since the organization’s founding in […]

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PFI Releases New Compliance Webinar – NFIP, “Other Residential”

October 28, 2014

Does your institution service loans on “Other Residential” Buildings that require flood insurance? On June 1, 2014, the National Flood Insurance Program (NFIP) increased the maximum coverage limits for “Other Residential” Buildings. This change is primarily a result of the Biggert-Waters Flood Insurance Reform Act of 2012 (BW-12). In response, Fannie Mae and Freddie Mac […]

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PFI Forms Partnership with NREIG

October 24, 2014

Proctor Financial, Inc. (PFI) has formed a partnership with National Real Estate Insurance Group (NREIG). PFI’s Regional Vice President, Gretchan Francis, was instrumental in negotiating the new carrier relationship between NREIG and Ironshore Europe Limited for property premises liability and named storm coverage in the U.S. For her efforts, Gretchan was featured as a “Mover […]

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PFI Receives Three Year ISO 9001:08 Recertification

December 3, 2013

Troy, Michigan – Proctor Financial, Inc. (PFI), a leading provider of lender-placed insurance and related services, is pleased to announce the three year recertification of its ISO 9001.08 registration effective November 7, 2013. Since PFI’s original ISO 9001.08 certification in January 2011, the company has maintained strong dedication to continual improvement of processes, effective root-cause […]

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PFI Creates Value Through Partnership

July 10, 2013

PFI continues to deliver on its promise of Value Through Partnership by providing more than just insurance and risk management programs to mortgage servicers. What has PFI been doing to provide superior customer service and client satisfaction? Discover below. At a partnership luncheon on April 18 during the Fiserv Forum in Las Vegas, Bryan Sommerland […]

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PFI Places Top 50 in Top 100 Call Center Award from BenchmarkPortal

April 22, 2013

April 23, 2013 Troy, Michigan – Proctor Financial, Inc. (PFI) is proud to announce that it recently placed in the Top 50 in BenchmarkPortal’s Top 100 Call Center Award for 2013.   Receiving this designation is a testament to PFI’s management and employee dedication to balancing effectiveness and efficiency in operations resulting in exceptional call center […]

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Attending IMN or LPS Conference?

April 19, 2013

This month PFI will be exhibiting at two conferences. If you’re attending either, be sure to stop by the PFI booth and visit with the sales and service team to discuss how PFI is implementing vendor management tools for the CFBP audits.  Many of PFI’s clients can access these documents through the e-client portal, IIM. […]

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