PFI Releases New Compliance Webinar – NFIP, “Other Residential”

Does your institution service loans on “Other Residential” Buildings that require flood insurance? On June 1, 2014, the National Flood Insurance Program (NFIP) increased the maximum coverage limits for “Other Residential” Buildings. This change is primarily a result of the Biggert-Waters Flood Insurance Reform Act of 2012 (BW-12). In response, Fannie Mae and Freddie Mac […]

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PFI Forms Partnership with NREIG

Proctor Financial, Inc. (PFI) has formed a partnership with National Real Estate Insurance Group (NREIG). PFI’s Regional Vice President, Gretchan Francis, was instrumental in negotiating the new carrier relationship between NREIG and Ironshore Europe Limited for property premises liability and named storm coverage in the U.S. For her efforts, Gretchan was featured as a “Mover […]

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PFI Receives Three Year ISO 9001:08 Recertification

Troy, Michigan – Proctor Financial, Inc. (PFI), a leading provider of lender-placed insurance and related services, is pleased to announce the three year recertification of its ISO 9001.08 registration effective November 7, 2013. Since PFI’s original ISO 9001.08 certification in January 2011, the company has maintained strong dedication to continual improvement of processes, effective root-cause […]

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PFI Creates Value Through Partnership

PFI continues to deliver on its promise of Value Through Partnership by providing more than just insurance and risk management programs to mortgage servicers. What has PFI been doing to provide superior customer service and client satisfaction? Discover below. At a partnership luncheon on April 18 during the Fiserv Forum in Las Vegas, Bryan Sommerland […]

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PFI Places Top 50 in Top 100 Call Center Award from BenchmarkPortal

April 23, 2013 Troy, Michigan – Proctor Financial, Inc. (PFI) is proud to announce that it recently placed in the Top 50 in BenchmarkPortal’s Top 100 Call Center Award for 2013.   Receiving this designation is a testament to PFI’s management and employee dedication to balancing effectiveness and efficiency in operations resulting in exceptional call center […]

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Attending IMN or LPS Conference?

This month PFI will be exhibiting at two conferences. If you’re attending either, be sure to stop by the PFI booth and visit with the sales and service team to discuss how PFI is implementing vendor management tools for the CFBP audits.  Many of PFI’s clients can access these documents through the e-client portal, IIM. […]

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Attending the MBA National Mortgage Servicing Conference & Expo?

Visit PFI at booth #513 during the MBA’s National Mortgage Servicing Conference & Expo February 19-22 at the Gaylord Texan Hotel & Convention Center in Dallas. PFI is looking forward to speaking with current clients and meeting prospective business partners during the conference. You’re invited to catch up with PFI representatives, offer feedback on programs, […]

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Change in Lender Placed Insurance Premium Refunds

Fannie Mae’s March 14, 2012 Servicing Guide Announcement (SVC-2012-04) requires lender placed insurance premium refunds to occur within 15 days after receiving evidence of acceptable insurance coverage from the borrower. In response to this announcement, PFI is instituting a new refund policy in December, 2012 in order to comply. PFI will be generating refunds to […]

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PFI’s Response to Hurricane Sandy

In the aftermath of Hurricane Sandy hitting the east coast, Proctor Financial, Inc. hopes all clients and borrowers made it safely through the storm with limited damage. As people begin to put their lives and homes back together, PFI is collaborating with Brown & Brown, Inc. to collect donations to aid those who experienced misfortunes […]

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