ISO 9001 Registration

ISO 9001 refers to a series of universal standards that define a “Quality Management System” developed by the International Organization for Standardization (ISO) and adopted in 90 countries around the world.  National standards representatives from more than 100 countries comprise the ISO.

To achieve ISO 9001 registration, a company must provide evidence that its “Quality Management System” meets ISO requirements, as verified by a third party registration agency.  The “Quality Assurance System”, not the product or service itself, achieves the registration.  An ISO 9001 registration says to clients:  “This Company has a system in place to insure that any product or service it sells will consistently meet international standards of quality.”

In broad terms, ISO 9001 registration requires a company to design and implement a quality system that complies with the ISO 9001 standard.  This Quality Assurance System must include a quality plan, work instructions for each employee, plans to prevent problems from recurring, a matrix for employee training and precise records to prove all such processes are effective. Once this quality system is in play, the registered company must follow the quality assurance plan exactly as documented.

Having the ISO 9001 registration drives and changes a company to adhere to a systematic method of management and work.

PFI & ISO 9001

Proctor Financial obtained ISO registration for the servicing of lender-placed insurance to demonstrate to our clients that an entity outside of its own ranks, a third party registrar, recognizes the quality of our work.  Additionally, as is the mantra of ISO, PFI wanted to provide our clients consistent products and services, continual improved and enhanced customer satisfaction – all while meeting customer statutory and regulatory requirements.

In short, PFI wanted to offer you, our loyal clients, customer service at its finest.

ISO 9001 Importance to Clients

Seeking and gaining the ISO 9001:2008 registration shows the dedication to efficient processes and continuous improvement supported by Proctor Financial’s Senior Management toward you, our loyal customer.  Senior Management has committed to monitor, control and improve the quality of work performed by PFI’s employees.  It means the implemented quality assurance system is not just for our satisfaction, but for your perception of what good quality should be.

Most importantly, it means your feedback helps PFI continually improve services to you. Proctor Financial encourages you to provide assessments about the quality of our work through starting a CAR (Corrective Action Report).  To simplify this process, you can visit www.pfic.com/feedback to complete the required fields on the Feedback Form to start the CAR process.

If you have any questions regarding Proctor Financial’s ISO 9001 registration or Feedback Form, please feel free to contact: