April 6, 2016
Proctor Financial, Inc. (PFI) placed 3rd in the “Top 100” Call Center award for 2016 from BenchmarkPortal. The “Top 100” competition compares the performance of con¬tact centers throughout North America by evaluating their key metrics against industry peers. Entries are all cross-checked, validated and approved by certified call center experts, and the resulting submissions are scored on the basis of both quality and cost efficiency.
“The exemplary performance of our call center is another demonstration of our commitment to superior customer service. We are grateful to BenchmarkPortal for recognizing our dedication to serving mortgagors nationwide.” – Paul Glantz, President of Proctor Financial, Inc.
Since the “Top 100” process is based entirely on statistical comparison to the world’s largest and most respected database of call center metrics, this competition can objectively identify centers who are achieving superior results both in financial and qualitative terms.
The “Top 100” contest grouped submissions into four categories for this awards program. Each center was compared from a wide variety of industries and assigned numerical ratings. As a result, PFI was determined to be a “Top 100” Call Center in North America.
“The Proctor Financial, Inc. contact center is among the best in its industry. This award was granted on the basis of objective, metrics-driven performance. Proctor Financial, Inc. stood tall against its competitors according to the world’s largest database of call center metrics. This is not easy to do, and we congratulate them on their accomplishment.” – Bruce Belifiore, CEO of BenchmarkPortal
In October 2015, PFI was recertified as a Center of Excellence by BenchmarkPortal for the fifth consecutive year.